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Latest updates Microsoft MB-901 exam practice questions
QUESTION 1
HOTSPOT
A customer wants to implement Dynamics 365 Talent to manage employee benefits. The company needs to know if
Dynamics 365 Talent will meet their other personnel needs.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 2
DRAG DROP
A call center sends a survey to a customer whenever a case is closed. Survey results are analyzed daily.
You need to set up a form for the survey.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place: 
Correct Answer:
Microsoft Forms Pro allows you to create surveys. After creating a survey, you can send it to respondents based on a
business trigger. Reference: https://docs.microsoft.com/en-us/forms-pro/get-started https://docs.microsoft.com/enus/forms-pro/send-survey-flow https://docs.microsoft.com/en-us/forms-pro/analyze-survey-responses
QUESTION 3
A company wants to be able to give quotes to customers from their parts list.
You need to recommend a solution for the company.
What should you recommend?
A. Dynamics 365 Marketing
B. Dynamics 365 Sales
C. Dynamics 365 Human Resources
D. Dynamics 356 Customer Insights
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales
QUESTION 4
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to
better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is
difficult to manage.
You need to automate the survey process and streamline the collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Create a survey form in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
B. Use Power Automate to automatically send Forms Pro surveys.
C. Use Forms Pro to compile results from the existing third-party app.
D. Use Forms Pro to collect and analyze survey results.
E. Create surveys in Dynamics 365 Marketing by using the Questionnaire.
Correct Answer: BD
Reference: https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow
QUESTION 5
A customer needs a cost-effective sales solution that can display current news about a lead or an account.
You recommend Microsoft Relationship Sales.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Dynamics 365 Sales Insights
B. Dynamics 365 Sales Enterprise
C. Dynamics 365 Customer Insights
D. LinkedIn Sales Navigator
Correct Answer: BD
Microsoft Relationship Sales includes the following components: Dynamics 365 Sales Enterprise LinkedIn Sales
Navigator
Reference: https://dynamics.microsoft.com/en-gb/sales/relationship-sales/
QUESTION 6
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses.
Which tool should you use?
A. Power Automate
B. Power BI
C. Microsoft Forms Pro
D. Management Reporter
Correct Answer: B
Power BI is a powerful analytics tool that allows us to visualize data. We can create reports in Power BI using Dynamics
365 data. Incorrect Answers:
A: Power Automate is used to send surveys to respondents based on a business trigger.
C: Microsoft Forms Pro is used to create surveys.
D: Management Reporter is now known as Financial Reports is not available in Dynamics 365 Sales.
Reference: https://community.dynamics.com/crm/b/magnetismsolutionscrmblog/posts/how-to-connect-power-bi-todynamics-365 https://docs.microsoft.com/en-us/power-platform/admin/use-power-bi
QUESTION 7
HOTSPOT
A company uses Dynamics 365 Sales. The company plans to create custom reports and dashboards.
The company does not want to manage security for reporting separately.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
QUESTION 8
HOTSPOT
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: No
Chat is an engagement channel that is available in Omnichannel for Customer Service. There is thus no need to
purchase a third-party ISV solution to use the chat in Omnichannel for Customer Service.
Box 2: Yes
SMS is an engagement channel that supports an asynchronous mode of communication and allows your organization to
connect to customers by using text messages. The SMS channel is available in Omnichannel for Customer Service.
Box 3: No
Omnichannel for Customer Service is a paid add-on to Dynamics 365 Customer Service apps. It is available only when
you purchase a subscription to Chat for Dynamics 365 Customer Service or Dynamics 365 for Digital Messaging.
Reference:
https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel
QUESTION 9
A company uses Dynamics 365 Supply Chain Management.
A machine on the manufacturing floor breaks down. A senior technician located at another plant has been trying to help
diagnose the problem over the phone. The technician is not able to help the onsite technician make the appropriate fix.
You need to recommend a solution that allows the senior technician to provide visual guidance to the onsite technician.
What should you recommend?
A. Power Virtual Agents
B. Remote Assist
C. Layout
Correct Answer: B
QUESTION 10
HOTSPOT
A non-profit company is considering moving its Dynamics 365 solution from on-premises to online.
You need to help the company understand where their data will be stored after the move and who will own the data.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
QUESTION 11
DRAG DROP
A company plans to deploy Dynamics 365 Sales.
Match each term to its definition.
Instructions: To answer, drag the appropriate deployment type from the column on the left to its definition on the right.
Each deployment type may be used once, more than once, or not at all. Each correct match is worth one point. NOTE: Each correct selection is worth one point.
Select and Place: 
QUESTION 12
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Yes
Key features include:
Inventory, purchasing, and returns capabilities to manage truck stock purchase order requests and fulfillment, and
product returns.
Box 2: No
Field Service Mobile lets you work online or offline. The online mode requires an Internet connection; offline mode does not.
Box 3: Yes
Dynamics 365 Field Service is designed to use the broader Dynamics 365 Service Level Agreement (SLA) functionality
in Dynamics 365 Customer Service.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
QUESTION 13
A company uses Dynamics 365 Supply Chain Management.
The company hires seasonal workers during peak summer months. The workers must quickly learn to operate
manufacturing machinery.
You need to streamline training for the workers and provide a consistent and standardized way to perform tasks.
What should you recommend?
A. Remote Assist
B. Guides
C. Layout
Correct Answer: A
Reference: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/
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